Effective: 3/1/2025
We are a small business and are committed to making sure you receive a high-quality product. If there is an issue with your order, we will work with you to resolve it fairly.
Returns & Refunds Overview
Our refund and returns policy lasts 14 days. If 14 days have passed since you received your purchase, we cannot offer you a full refund or exchange.
To be eligible for a return:
- The item must be unopened, unused, and in its original condition.
- It must be in the original packaging.
- Certain items may be non-returnable (see below).
Non-Returnable Items
Some items cannot be returned, including:
- Perishable goods
- Personal hygiene products
- Custom-made or personalized items
- Digital downloads
If an item is non-returnable, it will be clearly noted on the product page.
Refund Process
Once we receive and inspect your return, we will notify you via email about the approval or rejection of your refund.
- If approved, your refund will be processed and issued to your original payment method within 10 business days.
- Depending on your bank or payment provider, the refund may take additional time to appear in your account.
Late or Missing Refunds
If you have not received your refund yet:
- Check your bank account again.
- Contact your credit card company—processing times may vary.
- Contact your bank, as there is often a delay before refunds are posted.
If you have done all of the above and still have not received your refund, please contact us at admin@elcorlabs.com.
Sale Items
Sale items may not be refundable. If an item is non-refundable, it will be clearly noted on the product page.
Exchanges (Defective or Damaged Items)
We only replace items if they are defective or damaged.
- If your item arrives damaged, please contact us within 48 hours of delivery with photos of the issue.
- After we confirm the issue, we will provide instructions for returning the item (if required) or sending a replacement.
To request an exchange, email us at admin@elcorlabs.com.
Shipping Returns
To return an item (only after receiving confirmation from us via email), mail it to:
Elcor Labs
435 262nd St.
Hawley, MN 56549
- Return shipping costs are the responsibility of the customer and are non-refundable.
- If we provide a prepaid shipping label and a refund is issued, the return shipping cost will be deducted from your refund.
Lost or Undelivered Returns:
We strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Need Help?
For any questions about refunds or returns, contact us at admin@elcorlabs.com.